Privacy Policy
At Betonred Casino, we place a high value on the trust and confidence of our players. Protecting your personal information is a core responsibility, and we are committed to managing your data in a secure, lawful, and respectful manner. This Privacy Policy explains how we collect, use, and safeguard your information, helping you understand your rights and make informed choices when using our services.
Data Processing
This Privacy Policy describes how Betonred Casino complies with applicable gambling regulations, including the processing of players’ personal data. The collection and processing of this information are necessary to provide access to our games and related services.
Betonred Casino is operated under the management of Dama N.V., a company registered in Curaçao, together with its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. operates under a gaming license issued by Antillephone N.V.
Acceptance of this Privacy Policy is required in order to use Betonred Casino’s services. As this policy may be updated from time to time, we encourage you to review it periodically. Continued use of our services indicates your acceptance of any changes.
Collection of Information
We collect various types of personal information through our website, which may include:
- Registration and communication data, such as information provided during account creation or later correspondence, including names, contact details, and identification documents
- Interaction records, including communications via email, live chat, or other support channels
- Transaction and usage data, covering financial transactions and activity on the website
- Compliance documentation required for identity verification and to meet regulatory obligations
Usage of Information
The personal data we collect may be used for the following purposes:
- Processing deposits, withdrawals, and bets
- Providing and managing the services and support you request
- Conducting identity verification and regulatory compliance checks
- Sending promotional materials, where you have given explicit consent
- Meeting legal and regulatory requirements, including anti-money laundering obligations
- Detecting, preventing, and investigating fraud or other unlawful activities
- Analyzing data and conducting research to improve our products and services
Marketing Communications
With your consent, Betonred Casino may use your personal data to send promotional messages about our products, offers, and services. You may opt out of receiving marketing communications at any time through your account settings or by contacting customer support.
Disclosure of Information
We do not sell or rent your personal data. However, your information may be shared in the following circumstances:
- Within our corporate group, to ensure efficient and consistent service delivery
- With trusted partners, where necessary for operational or regulatory purposes
- With third-party service providers, such as payment processors or verification services
All such disclosures are subject to confidentiality obligations designed to protect your personal data.
Data Security and Retention
Betonred Casino uses appropriate technical and organizational measures to protect your personal information in accordance with applicable legal requirements. Your data will be retained only for as long as necessary to meet operational and regulatory obligations, including a minimum retention period of five years after account closure, as required by anti-money laundering regulations.
Cookies and Tracking
To improve your experience on our website, Betonred Casino uses cookies and similar tracking technologies. These tools allow us to:
- Analyze website usage and performance
- Improve functionality and user experience
- Support marketing and promotional activities
You can control cookie settings through your browser. Please note that disabling cookies may affect certain features of the website.
Your Rights and Contact Information
You have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data, where legally permitted
- Object to the use of your data for marketing purposes
For any questions or requests related to your personal information, you may contact our Data Protection Officer by email. In accordance with GDPR, you also have the right to lodge a complaint with the relevant supervisory authority.
This Privacy Policy reflects our commitment to protecting your privacy while providing a secure, compliant, and enjoyable gaming environment. If you require further information or assistance regarding your personal data, please contact us at any time.
